Frequently Asked Questions
- My child took School Day pictures. Can I send my order in late?
- How long does it take for me to receive my child's pictures?
- Can I view and order my child's School pictures online?
- I'm not happy with my child's pictures, are retakes available?
- I don't like the pictures. Can I have a refund?
- I am a divorced parent. Can I place my own order from my child's school picture?
- What should my child wear for school portraits?
- Can I reorder portraits?
- How can I help the school on portrait day?
- What if my child is sick or absent on picture day?
- Is there an option for retouching on my child's complexion?
- Why is our school offering spring portraits since my child was photographed in the fall?
My child took School Day pictures. Can I send my order in late?
Yes! Please mail your completed order form with payment to your nearest Blunck's location or use late order form. Please call or contact our Customer Service Department for more information.
How long does it take for me to receive my child's pictures?
School Day, Spring Casuals and/or Classroom Group pictures take approximately four weeks from date taken if your order was turned in on time. Athletic, Proms and Graduation Memory Mates take approximately three weeks from date taken, if your order was turned in on the date taken. Late orders take approximately four weeks from the date we receive your order, if the pictures were taken within the same school year.
I'm not happy with my child's pictures, are retakes available?
We do retakes on School Day Pictures only. These pictures are normally taken in the fall. Most schools will schedule at least one retake day. The retake policy is printed on the back of the envelope that you received your pictures in.
I don't like the pictures. Can I have a refund?
Your satisfaction is guaranteed. If you do not wish to do retakes or the retakes are not available, we will give you a full refund. Just fill out the Refund Request portion of the picture envelope and return the pictures to us by mail. (Note: There are NO retakes available on Spring Casuals, Athletics, Proms, Graduation Memory Mates or Graduation Handshakes.)
I am a divorced parent. Can I place my own order from my child's school picture?
At Blunck's we understand that some kids have two houses! Just call us at 1-800-825-8625 and we will tell you how to place your own separate order.
Can I reorder portraits?
Absolutely! Please call our Customer Service Department at 1-800-825-8625 or contact us for details.
How can I help the school on portrait day?
There are many helpful things you can do for the school to make picture day run more smoothly. Please contact your school office and tell them if you would like to help! They'll thank you for it!
What if my child is sick or absent on picture day?
Chances are, we will be back to your school again; most schools schedule retake day, but it is important not to let this date pass you by! Contact our Customer Service Department or your school for important re-take dates.
Why is our school offering spring portraits since my child was photographed in the fall?
Fall portraits are usually required for your child's school records and for yearbook publication. In addition, many schools choose to offer spring portraits for their variety and their casual look. Parents love the spring casual portraits because they are fun, and the kids love the novelty items.